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Complaints policy

Complaints policy

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Complaints can be made to ABDO in the following ways:

Contact ABDO's Chief Executive Alistair Bridge

Write to: Alistair Bridge, ABDO, Unit 2 Court Lodge Offices, Godmersham Park, Godmersham, Kent, CT4 7DT

Email abridge@abdo.org.uk

Telephone: 07962 514525

When dealing with a complaint we will:
  • Seek to understand and address your complaint
  • Use information from complaints for improvement
  • Manage/resolve your complaint in a timely manner.

Upon receipt of complaints we will endeavour to respond as soon as possible to acknowledge receipt and confirm action that will then be taken.

Subject access request:

All subject access requests should be made in writing to:

Stuart Brannan, ABDO, Unit 2 Court Lodge Offices, Godmersham Park, Godmersham, Kent, CT4 7DT

Or by emailing sbrannan@abdo.org.uk

All subject access requests will be responded to within 30 days.